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Secure Ticket Credentials Module by WHMPress

The Secure Ticket Credentials module is designed to protect sensitive user information while ensuring secure and seamless interaction within the support ticket system. This module allows users to enter their credentials directly within a ticket, with the option to select the appropriate department for each submission.
All data provided by the client is securely encrypted upon entry, ensuring that it remains protected within the system. When the administrator needs to view the credentials, the module automatically decrypts the data for authorized access, maintaining a high level of security throughout the process.

Secure Ticket Credentials Module by WHMPress

WHMPRESS Secure Ticket Credentials Module enhances the security and efficiency of WHMCS support tickets by allowing clients to submit sensitive login credentials in a fully encrypted, confidential space. Built for web hosts and service providers who handle client access details, the module ensures that sensitive data is only visible to authorized administrators, streamlining communication while maintaining strict data protection standards.

This solution guarantees that both client and admin interactions remain confidential and safe from unauthorized access.

  1. Secure Credential Submission:

    •  Clients can safely submit login credentials directly within their support tickets, reducing the need for risky email exchanges or external tools.
  2. Encrypted Input Interface:

    •  Credential fields are clearly marked and user-friendly, allowing quick, secure entry without any confusion.
  3. Smooth User Experience:

    • The process of submitting sensitive data is simple and built into the existing ticket workflow, eliminating extra steps and ensuring peace of mind.

Admin Area Features:

Authorized Access Only

Submitted credentials are encrypted and can only be decrypted by authorized WHMCS administrators, ensuring complete data confidentiality.

The module includes an option to automatically delete submitted credentials when a support ticket is closed, enhancing data protection and reducing long-term risk.

All submitted information is stored securely within the WHMCS ticket confidential area, where it can be reviewed and managed easily without exposing sensitive content.

The module supports industry-standard security practices, including GDPR compliance, making it a trustworthy solution for handling private client data.

General Compatibility

  • WHMCS Versions: Fully compatible with versions 8.11 to 8.7
  • PHP Versions: Supports PHP 8.3, 8.2, and 8.1
  • Themes Supported: Works with WHMCS themes such as “Six,” “Twenty-One,” and “Lagom WHMCS Client Theme”
  • System Requirement: Requires ionCube Loader v12 or later

Module Price

Monthly Price:5$.

Annually Price:19$.

OPEN-SOURCE VERSION:199$ One time Price.

The Secure Ticket Credentials Module is ideal for web hosting providers and service-based businesses that need a secure, compliant, and user-friendly way to handle client credentials within WHMCS. It reduces administrative friction while ensuring sensitive data is protected at every step.

Changelog

Version 1.2.0
Update
  • Add feature of refresh database on module deactivation.
Version 1.1.0
Update
  • Sidebar auto-collapses when the module is accessed from the WHMCS admin area.
  • Admin can enable a textarea field on the view ticket page for client input.
  • Admin can control which staff members have permission to view credentials on the admin side.
  • Admin can customize the credentials title and description displayed on the client area’s view ticket page.
Version 1.0.0
Launch
  • Initial Release: Launched the Secure Ticket Credentials module to safeguard client information.
  • Clients can securely input sensitive information within tickets.
  • Clients have the option to clear or remove the entered information at any time.
  • Once cleared, the information is permanently deleted and is no longer accessible from either end.
  • All client information is securely encrypted and stored in the database.
  • Upon ticket closure, all associated information is permanently deleted, ensuring no residual data remains.

Protect sensitive client data with encrypted ticket credentials:

This module provides clients with a secure way to submit login credentials directly inside WHMCS support tickets. All data is encrypted and only visible to authorized admins, eliminating the risks of email exchanges or third-party tools.

Streamline support workflows with built-in credential sharing:

By integrating credential submission directly into the ticket system, the module simplifies communication between clients and administrators. This saves time, reduces friction, and ensures credentials are always available in the right context.

Ensure compliance and strengthen trust with secure management:

With features like authorized admin access, automatic credential removal, and centralized management, businesses can maintain compliance with data protection standards while boosting customer trust and confidence.

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